Property Insurance Plus improves claims service with new partnership
PIP CEO Nathan Jameson said the partnership with Insurx will help the insurer continue to provide exceptional claims service in the competitive market.
“Our team [is] delighted to be able to offer our customers access to an end-to-end complaints service, with full visibility into the process and progress, ”he said. “Using Insurx technology, our customers can file claims online, complete the assessment process online and review the status of their claim at any time. “
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However, Jameson said more than 32% of all general insurance complaints filed with the Australian Financial Complaints Authority (AFCA) in the six months leading up to December 2020 were for home construction insurance, noting the importance of helping consumers get the best product and service.
In addition, more than 30% of all general insurance complaints to AFCA also concerned a delay in handling claims or quality of service, Jameson added.
“So at PIP, we make sure we stay ahead of the competition when it comes to
service and complaints, ”he said. “We are constantly adopting and adapting to our customers’ preferences and use new technologies available to speed up processing and ensure transparency in the complaints process. “
Matthew Lawrence, Head of Partnerships at Insurx, said PIP and Insurx fit together naturally, as both organizations focus on the customer first.
“We are delighted that Property Insurance Plus has selected Insurx, backed by Wilbur technologies, as a third party administrator,” continued Lawrence.
“We pride ourselves on putting the customer at the center of the claims process, focusing on their unique needs. Insurx’s cutting-edge technology combined with a customer-centric approach enhances PIP’s unique proposition in the market.