Taylor Reach to Perform Operational Assessment for Canadian Health Insurance Provider – InsuranceNewsNet
A Canadian health insurance provider returned to
This is a return engagement for Taylor Reach, who performed a similar assessment for this client in 2017. The relationship is longstanding, and Taylor Reach Senior Consultant
“A contact center is like a well-oiled machine,” says Seyrafiaan. “But, just like your car, it needs regular maintenance to keep it running at peak performance. That’s why it’s important to return to these checkups periodically, to make sure the previous recommendations hold and that all new variables conform to the current standard.”
“While it’s certainly true that retaining customers is valuable from a business perspective,” the CEO said.
The Net Promoter Score, or NPS, is a rating system that ranks companies from -100 to +100 to understand customer experience, loyalty and trust within their industry.
Taylor Reach has never scored below +89 since tracking began in 2014 and currently has a score of +91.
“Having our customers come back again and again to ensure their contact center and customer experience operations are running optimally is a source of pride for us,” says Taylor. “It tells us that our clients trust the quality and effectiveness of our work and our recommendations, and that we exceed expectations.”
An independent global contact center, call center and customer experience consultancy and advisory firm. Founded in 2003, Taylor Reach is dedicated to helping customers solve customer experience, contact center and customer service issues. The service includes strategic assessments,
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